Help Center
Frequently Asked Questions (FAQ)
If you don’t see your question answered here, please contact us and we’ll be happy to help.
STORE INFO
Where are you located?
Weeshops is an online-only store based in Los Angeles, California. We currently do not have a physical retail location. However, we may accommodate appointment-only visits for local customers. Please contact us for details.
Can I visit in person to see or try something on?
Yes — for local customers, we may arrange appointment-only visits. Please reach out via our Contact Form to schedule a time.
What is the best way to reach you?
The fastest way to reach us is through our Contact Form. We typically respond within 24 hours or sooner. You can also send us a DM on Instagram, but for more reliable communication, please use the Contact Form. If you prefer a phone call, please include your number in the form and we’ll call you back.
ONLINE ORDERS
What is your return/exchange policy?
We accept returns for store credit only within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. For full details, please see our Return Policy.
What size should I get?
Check the Sizing Guide on each product page. We measure each item from our actual inventory for accuracy. If you’re unsure, email us or send us a DM — we’ll be happy to help.
How long will it take to receive my order?
Orders are processed within 2–3 business days. Domestic shipping takes 2–5 business days after processing. International shipping times vary by destination.
An item is out of stock. Will it be restocked?
We restock select bestsellers regularly. You can sign up for restock alerts on the product page to be notified when your size is available again.
Can I special order an item you don’t carry or that’s sold out?
In most cases, we are unable to special order out-of-stock items. However, feel free to contact us — if possible, we’ll check with our vendors for availability.
Do you offer pre-orders?
Occasionally, yes. Pre-order items will be clearly marked on the product page with expected ship dates.
I received the wrong item. What should I do?
We’re sorry for the mix-up! Please email us with your order number and a photo of the item received, and we’ll fix it right away.
Do you offer local pick-up?
Currently, we do not offer a standard local pick-up option. If you are in the Los Angeles area, contact us to see if an appointment pick-up is possible.
OTHER
Do you offer alterations such as hemming?
No, we do not offer alteration services at this time.
Do you have a privacy policy?
Yes — we take your privacy seriously. Please see our Privacy Policy for full details.